Resume

Professional Experience & Systems Architecture

I design scalable learning systems that align technology, governance, and user experience. With experience leading enterprise LMS migrations, compliance automation initiatives, and UX-informed content governance frameworks, my work sits at the intersection of learning architecture and operational strategy.

I specialize in transforming fragmented systems into structured, audit-ready ecosystems built for scale.

OVERVIEW

2025
Masters in Learning Design & Technology
University of Maryland Global Campus

Focused on instructional design, eLearning development, and learning analytics.
Developed expertise in LMS administration, UX/UI for learning environments, and adaptive learning strategies.
Gained hands-on experience in gamification, microlearning, and data-driven course design.
Applied Quality Matters & OLC Scorecard frameworks to evaluate online learning effectiveness.
Created interactive learning modules and data-driven instructional strategies to enhance learner engagement.

2020

UX/UI Certification

George Washington University

Specialized in user-centered design, wireframing, and prototyping for digital learning experiences.
Gained hands-on experience with Figma, Adobe XD, and usability testing.
Developed expertise in accessibility standards, responsive design, and interaction design principles.
Applied human-computer interaction (HCI) concepts to create intuitive and engaging interfaces.
Designed user-friendly learning platforms by integrating visual hierarchy, information architecture, and user research.

2020

Bachelor’s in Business Administration (Minor: Financial Planning)

University of Maryland Global Campus

Developed a strong foundation in business strategy, financial management, and organizational leadership.
Gained expertise in data analysis, project management, and corporate decision-making.
Applied financial planning principles to assess risk, budgeting, and investment strategies.
Strengthened skills in business communication, market research, and process optimization.
Completed coursework integrating business operations, financial forecasting, and leadership development.

Technologies 💡 eLearning & Instructional Design: ✔ Articulate Storyline, Rise 360 ✔ SCORM Compliance & LMS Integration (Google Classroom, Workday, Talent LMS) ✔ Microlearning & Gamification Strategies ✔ Section 508 & WCAG Accessibility Standards 🎨 UX/UI & Visual Design: ✔ Figma, Adobe XD, Balsamiq ✔ Wireframing & Prototyping ✔ Information Architecture & User Flow Design ✔ Usability Testing & User Research 📊 Data & Analytics: ✔ Learning Analytics & Data Visualization ✔ Google Analytics for User Behavior Tracking ✔ A/B Testing & Performance Metrics 🎬 Multimedia & Content Creation: ✔ Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) ✔ Canva for Visual Design & Presentations ✔ Whiteboard Animation & Motion Graphics

Instructional Design: Course Development, LMS Administration, Interactive Learning Modules
User Experience (UX): Usability Testing, Accessibility Compliance, Interface Optimization
Learning Science & Technology: Cognitive Load Theory, Adult Learning Principles
Project Management: Stakeholder Collaboration, Agile Development, Strategic Planning
Technical Skills: HTML/CSS Basics, SCORM/xAPI Standards, LMS Configuration
Presentation & Facilitation: Virtual & In-Person Training, Workshop Development

Leadership Training & Development Specialist

Guest Services Inc. | 2016 – 2025

Led the creation of user-friendly instructional content, microcopy, and UX focused documentation for a workforce of 5,000+ employees. Partnered with product managers, consultants, and developers to define content strategy during LMS migration (Cornerstone → Workday), ensuring consistency across platforms. Developed and enforced style guides, templates, and content governance standards to improve clarity and accessibility of training materials. Facilitated training sessions for internal teams, scaling documentation best practices and enabling content consistency across departments. Conducted user research and feedback analysis to refine copy, resulting in a 25% reduction in learner support tickets.

Editorial Office Manager
International Pharmaceutical Quality | 2014 – 2016

Led global talent acquisition and onboarding strategy for editorial, medical writing, and digital publishing teams across international markets. Designed structured assessment, screening, and role-readiness frameworks aligned with COPE, ICMJE, and regulatory publishing standards. Built scalable onboarding and systems-training programs supporting distributed teams across time zones. Developed training documentation, interviewer calibration guides, and process standards to ensure consistency, equity, and knowledge transfer. Partnered with senior leadership to align hiring strategy, workforce development, and professional growth pathways with long-term organizational goals. Championed inclusive hiring and learning practices while ensuring compliance with regional employment laws and global ethics guidelines.

Customer Service Representative

Pepco Holdings, Inc. | 2012 – 2015

Served as a subject matter contributor to internal training, documentation, and process improvement initiatives in a highly regulated utility environment. Authored and maintained knowledge base articles, FAQs, and troubleshooting guides supporting onboarding, self-service learning, and operational consistency. Partnered cross-functionally to identify recurring service and knowledge gaps, translating findings into documented workflows and training improvements. Applied data analysis and customer feedback insights to improve documentation clarity, service delivery, and employee readiness.

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Resume

Professional Experience & Systems Architecture

OVERVIEW

2025 Masters in Learning Design & Technology University of Maryland Global Campus

resume

OGUXID

2025
Masters in Learning Design & Technology
University of Maryland Global Campus